Sylvester Kotey is a highly accomplished and results-driven professional with an extensive background in banking, operational risk management, and project coordination. His career is marked by a consistent track record of success in identifying and mitigating operational risks, streamlining processes, and enhancing overall organizational efficiency.

Sylvester Kotey pursued his education with a focus on business and social sciences. He received his Bachelor of Education degree from the University of Cape Coast and later earned a master’s in business administration from the University of Hull in the United Kingdom.

Sylvester Kotey's banking career began at Prudential Bank Limited in 2008, where he served as an Investment Officer. In this role, he honed his skills in managing fixed deposits, advising customers on investment options, and monitoring treasury bill purchases.

In 2010, Sylvester joined the Agricultural Development Bank (ADB), where he has held progressively responsible positions. As a Business Promotion & Branch Network Officer, he developed strategies to monitor and improve branch sales performance, ensuring that targets were met and variances were addressed effectively. His exceptional leadership qualities and commitment to excellence led him to take on the role of Project Coordinator in 2013. In this capacity, he successfully planned, coordinated, and evaluated various projects, ensuring their alignment with the bank's strategic objectives.

Recognizing the importance of customer service in the banking industry, Sylvester transitioned to the role of Service Quality Manager in 2016. He was instrumental in developing and implementing strategies to improve service quality across all customer touchpoints. His efforts included conducting mystery shopping surveys, monitoring branch performance, and investigating customer complaints to ensure prompt resolution.

Currently, Sylvester serves as the Operational Risk Manager at ADB, a position he has held since 2019. His primary responsibility is to support the head of operational risk in developing and deploying an effective operational risk management framework within the bank. He works diligently to identify, measure, monitor, and control operational risk exposures, ensuring compliance with all relevant policies and regulatory requirements.

Sylvester Kotey's key strengths include his strong analytical and problem-solving skills, his ability to work effectively both independently and as part of a team, and his unwavering commitment to continuous improvement. He is a highly motivated and results-oriented individual with a proven track record of success in the banking industry.

Throughout his career, Sylvester has actively sought opportunities for professional development. He has participated in numerous training programs and workshops, earning certifications in areas such as leadership and supervisory management, treasury operation functions, customer experience, emotional intelligence, project management, negotiation skills, risk management, project scheduling, and cost control, and retail banking excellence (strategies for increasing sales and performance).